Opinions/comments by users
Opinions or comments by users and reviews of the products, written by customers are a part of the functionality of the shop, intended for the user community. The provider enables any registered customer to write an opinion, which is then reviewed before being posted on the website. The provider will not publish opinions which are in any way offensive, obscene or in the opinion of the provider do not have beneficial value for other users and visitors.
The provider is not responsible for the content of opinions on the articles written by the users.
The author of an opinion declares and guarantees his ownership of the material and moral rights to the written opinions and comments and that these rights are non-exclusively and unlimitedly transferred to the provider.
Complaints and praises
A complaint or praise is submitted via e-mail address firstname.lastname@example.org . The complaint process is confidential. The provider will confirm the receiving of the complaint within five working days and inform the customer of the duration of the complaint process. The provider will also constantly inform the customer about the progress of the process.
The provider endeavors to amicably resolve the dispute.