Returns and warranty
The consumer has the right to inform the company (via the contact e-mail address email@example.com) of their withdrawal from the contract without being required to state the reason for their decision within 15 days of receiving the goods. In relation to the cancellation of the contract, the consumer is charged with the cost of returning the goods (postage). Items must be returned to the provider within 30 days since the filed notice of withdrawal from the contract (purchase). The goods must be returned undamaged in unchanged quantity and intact original packaging. Refund payments will be made as soon as possible but no later than 30 days after receiving the notice of withdrawal. The address for return of goods to the provider is:
Šmartinska cesta 152r
We do not accept shipments with ransom because at the return of goods the postage is always covered by the sender. It is also necessary to attach a copy of the original invoice/bill to the shipment. We recommend the use of delivery services, which allows tracking of shipments.
The provider is bind by law to ensure that the customer gets a guarantee for the proper functioning of purchased goods. It may be invoked directly from the customer to the provider.
The manufacturer is obliged to perform a warranty service within 45 days of receipt of goods, or otherwise replace it with another equivalent and intact product.
We are available/at your service for any additional questions anytime at our e-mail address: firstname.lastname@example.org or our telephone number on workdays between 10 am and 7 pm.